Notes From Me |
Tuesday, January 25, 2005
On customer service in Japan:
Employees are unfailingly polite, come running when you call, routinely go the extra-mile to help customers, and will give you the deepest, most respectful bows. If however, you define service as being knowledgeable about the products they sell, or as being capable of making sure that a customer goes home with the merchandise that is right for him or her, then you may be disappointed. Electronics store workers in particular are notorious for their lack of knowledge about the products they sell. When I went to buy a tuning fork at a nearby music shop, the lady at the counter didn't know what I was talking about (I also gesticulated the motions of striking and listening and plucking guitar strings) but then she brightened and led me to the electronic tuners. I said, "Ah, chi gao" (different!) and was about to go through the whole fork routine again when I noticed they were in the same case with the electronic ones. I was just glad they had them. DOOR TO DOOR MOP HEAD SALESMENThis reminds me of the bamboo rod sales trucks. They blast a recording of what sounds like a ghost song. Sometimes a man singing, sometimes a woman, the voice rising and spreading out over Shingu and becoming the wind. And it's all for some bamboo sticks, household use. Do you wash your hands in the stream of water that comes out of the toilet tank (No, Japanese people don't wash their hands in the toilet bowl. The water comes out of the cistern at the top)?But, why does water come out of the tank? You can even turn on the flow when the toilet isn't flushing. Sometimes the top of the tank, which is usually bowled, contains plastic flowers or plastic fruit or some kind of decor. |
The Journal
Define and Concur, wild like cloudlight The Writer
Wooden boats, musical instruments and fireworks are some of the best inventions. And cameras. I don't believe in following any one person or set of ideas. There are tiny satiations like orchids along the viny forest floor, blooming unseen, more gorgeous than some could keep from weeping over. Whenever I see the occasional sun rise the colors always surprise me like the flavor of tahini in Holland. Subway cars make great rhythm along the tracks, as does wind in treebranches, the sound pattern of running engines, and sometimes clothes in a dryer. I like Sumerian poetry. Archives
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